Privacy Policy

1. Who we are

Regent Mobile Tyres is a trading name of [LEGAL BUSINESS NAME]. That business is responsible for deciding how the personal information described in this policy is used.

Our business address is [BUSINESS ADDRESS]. For privacy questions, contact us at [CONTACT EMAIL] or call 0735 623 9581.

2. Information we collect

Depending on how you contact us, we may collect:

• Your name, telephone number and email address, if provided.
• Your postcode, address or current location for an enquiry or booking.
• Vehicle and tyre details, such as tyre size, vehicle type, registration if provided, and the problem you describe.
• Booking details, quotes, service history, payment amounts and transaction records.
• Messages you send by WhatsApp, website form, email or other contact channels.
• Technical information generated when you use our website, such as IP address, device details and basic website logs.

We normally receive this information directly from you. If someone contacts us to arrange assistance on your behalf, we may receive your contact, vehicle and location details from that person.

We need a way to contact you, your location and enough vehicle and tyre information to assess your request. Without these details, we may be unable to quote for or arrange assistance.

3. How and why we use your information

We will not treat your agreement to receive a tyre service as permission to send unrelated marketing. If we send marketing, we will follow the applicable rules and provide a way to opt out.

4. Postcode checker

If you use our postcode checker, your entered postcode may be sent to a postcode validation service so the website can check the postcode and help us respond to your enquiry. A postcode check does not itself confirm a booking or guarantee availability.

If you then choose to contact us, we use the postcode and other details you provide to assess your request and check the available service options.

5. Who we share information with

We share only the information needed for the relevant purpose. Recipients may include:

• Mobile tyre technicians attending or helping to arrange your job.
• Payment, banking and invoicing providers.
• Providers of our website hosting, business software, telephone and messaging systems.
• Professional advisers, insurers or authorities where reasonably necessary or required by law.

A technician attending a job may need your name or contact number, location, vehicle and tyre details, and booking instructions. We do not sell customer contact details.

6. Phone calls and messages

We use calls and messages to respond to enquiries, confirm quotes, arrange visits and resolve follow-up questions. If you contact us through WhatsApp, that service also processes information under its own privacy terms.

[IF CALLS ARE RECORDED, KEEP AND COMPLETE THIS PARAGRAPH. OTHERWISE DELETE IT:] Calls may be recorded for service quality, staff training and resolving disputes. We inform callers when recording is in use. Recordings are kept for [CALL RECORDING RETENTION PERIOD].

7. Cookies and website technologies

Our website may use technologies needed for it to function and remain secure. If optional analytics or advertising cookies are used, the website should explain them through its cookie controls and request consent where required before setting them.

You can manage optional cookies through the website’s cookie controls, where available, and through your browser settings. Withdrawing consent does not affect processing that took place before withdrawal.

Website setup: This policy describes cookies; it does not itself create a cookie banner or stop tracking tags.

8. Access from outside the UK

Some authorised staff or service providers may access information from outside the UK, including [COUNTRIES WHERE STAFF OR PROVIDERS ACCESS CUSTOMER DATA]. Where a transfer is subject to UK data protection transfer rules, we use an applicable legal transfer mechanism and safeguards. Contact us if you would like information about safeguards relevant to your data.

9. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, and then delete it or anonymise it unless we need to keep it for legal obligations or an ongoing claim.

• Enquiries that do not become bookings: [ENQUIRY RETENTION PERIOD].
• Completed booking and service records: [BOOKING RECORD RETENTION PERIOD].
• Invoices and financial records: [FINANCIAL RECORD RETENTION PERIOD], or the period required by applicable law.
• Call recordings, if used: [CALL RECORDING RETENTION PERIOD].

A complaint or legal issue may require us to keep relevant records for longer while it is being resolved.

10. Your privacy rights

Depending on the circumstances, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction of use or a copy in a portable format. You may also have the right to object to certain uses.

Your right to object: You can object to our use of your information based on legitimate interests. You can object to direct marketing at any time.

Where we rely on consent, you can withdraw it at any time. To make a request, contact us using the details below. We may need to confirm your identity before responding.

11. Keeping information secure

We take reasonable steps to protect personal information and limit access to people who need it for their work. No internet or messaging system can be guaranteed completely secure, so please avoid sending payment card details or sensitive documents in ordinary messages unless we specifically provide a secure way to do so.

We may update this policy when our services, systems or legal obligations change. The date at the top shows when it was last updated.

12. Contact and complaints

For privacy questions or to exercise your rights, contact:

[LEGAL BUSINESS NAME] trading as Regent Mobile Tyres
Address: [BUSINESS ADDRESS]
Email: [CONTACT EMAIL]
Phone: 0735 623 9581

If you are unhappy with how we handle your information, please contact us so we can look into it. You also have the right to complain to the Information Commissioner’s Office (ICO) .